Help | Babicoco

Yes, you do. You can browse our fashion product without registering. Once you are ready to place an order, we will prompt you to login or register with us.

Click “Join” at the top right corner of our website.

Click the “forgot password” at the Sign in page, fill in your registered email then we’ll send a new password to your registered email.

You can change your password after you login your account.

Click “Join” at the top right corner of our website.

Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the order.

Our popular items might go out of stock quickly. If your item is out of stock for longer time please mail us at help@babicoco.com with SKU number. We shall notify you immediately with the information of early delivery dates.

Once your order is placed (before payment, in “Awaiting Payment” status), there would be an eight digit alphanumeric order number. Those orders cannot be altered. If any information is incorrect, you can ignore the wrong order and create a new one.
Once you finish the payment for your order, if you want to modify or cancel, you can send a request to our customer service representatives in your account at Contact Us page for assistance.

We can only change those information for you if the order is not shipped out. Therefore , please be more careful to place the order. If there are changes, contact us via help@babicoco.com we should be able to help..

We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards, PayPal Wallet, Bank Account,eCheck, and any other payment methods that PayPal supports to complete your order on our website.

Please be noted if there is a discount for your order,we will refund you the amount with the discount, that means we will refund what you actually pay for each item.

Sizes of items from different designers differ.Please do click size icon"SML"to check BWH of item itself.You can also click "SIZE GUIDE" to check the BWH details.

That means there is only one size available for the item. Generally a Medium size fits the majority of customers. If you are still unsure, please check the product details to see the measurements or click the size icon to see the specific measurements.

All Babicoco orders are shipped from United Kingdom.

We are only able to deliver to one address per order. We suggest that you place a separate order for each destination, if you would like to send your purchases to multiple addresses.

It depends on weight and distance. And you can see the exact fees when choosing the shipping method.
BTW, any order over £50.00(final sale items excluded) can enjoy free standard shipping in our website now!

For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.

Once the order is placed, you will receive an email about the order information. You can also login to our website and track your order under “You > My Orders” on the top right side of our website.
Once the order is shipped, you will receive a shipping email with the tracking number for your package.

Sorry we do not provide this service now.

For more details around delivery timeline, please refer here Delivery Information.

For every order, you may apply only one available coupon. You may always go to “You”—“My Coupon” to check all your coupons.It is easy to redeem,after adding to the shopping cart and checkout, select one valid and available coupon code in the “Choose a Coupon “ area.You can see that when placing the order.

Each coupon is valid for a certain period. Please note the valid date of each coupon. You may always check the valid period and status of your coupons in “You”—“My Coupon” . Expired coupons will turn grey and cannot be used anymore.

For more details,please refer here How To Return.

Please allow up to 10 working days for your returned parcel to be received. We’ll send you an email as soon as your return has been processed at our Warehouse. Refunds take 3-5 working days to reach your account and only be refunded to the card used to make the purchase online.

There are multiples reasons that we fail to refund you in time.
1) PayPal cases. If you had contacted PayPal to open a dispute or file a claim of your order, then the order transaction is being reviewed by PayPal which makes the funds not available. Once the case is closed, we can manage to issue the refund to your account.
2) Credit card chargeback. If you had asked your credit card company to stop the payment before contacting us, we can do nothing during their investigation but wait until the case is closed.
3) Credit card issues. Sometimes customers don't use the original credit card or have changed the card, which will lead to refund failure.

Send email to help@babicoco.com with picture(s) of the wrong/damaged/defective item as well as your order NO. so that we can investigate and take further action to resolve your problem.

Sometimes, your order will be delivered in multiple packages. Please check your order details in your account.
Once all the packages have been delivered but you are still missing items, please contact our customer service representatives at Contact Us page and submit a request to us. Our customer service representatives will help you and get back to you within 24 hours.

Please contact our Customer Care team for return center address.

Usually you can use any shipping carrier to ship the parcels back to us. You are supposed to choose the cheaper method like postal shipping, which is best and convenient for both of us.

Please take a picture of the problem you met or screenshot and send it to help@babicoco.com so that we can handle the issue ASAP.